“Never go to this hotel! Worst experience in many years! Maybe people go because they offer free liquors in the frigobar!”
Nothing! I always utilize your website but I really have to complain about everything in this case! Hotel is far from what’s described on website, rooftop ridiculous, it’s not a swimming pool, maybe something to refresh your feet, without bar, and no snacks, full on antennas that prevent to see the panorama and no restrooms! But the worst is the staff attitude very rude and not helpful . I lost something important with 2 tags and they refused to recheck so I could make the item sound! Worst experience with ever . Please help us to retrieve our staff I add images proofing our tagged item is there !. Everything but worst was staff, we had an early flight and ask at check in what time to get a taxi a followed their advice, 8am, they also guarantee their staff would help us with the luggage. Today at 8.10 they informed us the taxi could not come and we had to walk 7 minutes to find one. When I asked to be helped with the luggage the front desk employee was very aggressive, saying this was not her job and walked us to a main road 7 minutes away without even stopping a cab! I don’t speak Spanish but was an horrible experience! And I need to retrieve the item I lost as have important documents inside ! Please help me with this problem ! Their breakfast start 8 am , if you pay for breakfast and have a flight they are so nice to give you a box! But you can’t cancel breakfast! You have to pay for it! This happened our friend who booked with their website and paid more than with booking!
AntonellaHá um mês