“Unsafe and unsanitary.”
Checking in was easy, but the place felt unsafe and unhygienic—kids shouldn’t stay here. After 10 pm the lobby smelled of booze, and people often left their beer or other drinks on the small table. Cleaning was irregular: toilet paper wasn’t restocked, trash wasn’t taken out, towels weren’t replaced, and sheets weren’t changed for a month. The bathroom stayed dirty for weeks, trash bags were missing, and dirty sheets and towels were left on the stairs for days. The lobby heater’s cover was broken, exposing valves and pipes. When I tried to cancel because of the unsafe conditions, the manager said that alcoholics and homeless people are common in Fairbanks and that’s just how it is. Eventually I could cancel the last two weeks after I told him a camera outside my room’s window—set up by a tenant in the building next door, 10 feet away—would record me. He said the glare would hide the footage. I grew up in Fairbanks, so I know some parts of town need extra caution; the strip club and liquor store are across the street, so you have to watch your surroundings. The hotel should have an on‑site employee or owner for a property this size. The manager in Anchorage apparently removes trespassers from the building, but why should it get to that point?
Rein·Há 6 meses