We had a very disappointing and unacceptable experience with this hotel. We booked our room in advance and had a confirmed reservation, yet when we arrived we discovered the hotel had handed our room over to another guest. We spent a long time arguing with the reception staff, but they refused to help us or offer a solution. We also reached out to customer service, but they failed to resolve the issue. This caused us a lot of stress, frustration, and wasted time. It is completely unprofessional and unacceptable for a hotel to give away a confirmed room without informing the guest. I strongly do not recommend this hotel. The management is irresponsible, the customer service is extremely poor, and confirmed reservations cannot be trusted. This was one of the worst hotel booking experiences we have ever had.
AkamHá 2 semanas