Mercure Hotel Berlin City West

“Absolut unzufrieden”

The breakfast was good, but the staff was very unfriendly at arrival, Google reviews don’t match reality, the room needed renovation, it was very loud – street noise, even after a room change the noise persisted, pool sounds everywhere, stains everywhere, the room was too warm – no window could be opened, and parking was bad because of the construction.

Halba·Há 3 semanas

“Falls man eine Rechnung benötigt, sollte man sich besser nach einem seriösen Hotel umschauen!”

The room was fine, but searching for a parking spot was very time-consuming! Walking with the suitcase through the construction zone was a bit exhausting. I’ve been waiting for 10 days for the invoice I urgently need for my company, because it was a business trip. I told the hotel at booking, check‑in, and check‑out! I’ve been in daily contact, sending emails via Booking or directly to the reception and calling them… They promise it will be handled immediately and nothing happens :-( I’ve never experienced something like this! Very time-consuming and draining.

Sandra·Há 3 semanas

They don't provide an invoice yet.

Balmukund·Há 4 semanas

“Fazit: Ein Hotel kann Gebrauchsspuren haben, und Fehler können passieren. Wenn jedoch Frühstück, Organisation und Rechnu”

The staff were very friendly, but the hotel left an overall disappointing impression. It looks clearly aged, cleanliness was not consistently satisfactory, and service was organizationally overwhelmed. The low point was breakfast. For €16 (regular €21) I expected much more than a few slices of sausage and cheese, paprika leftovers, and a pot of scrambled eggs. At 7 am there was no bread or rolls, and after ten minutes of waiting nothing was refilled – unacceptable. At least the price was refunded without hesitation after complaint. Communication was also difficult. Language barriers and unclear responsibilities caused problems repeatedly. It was really annoying at check‑out: a correct invoice couldn’t be produced on site. Instead, a promise was made to send it by e‑mail, which didn’t happen even days later. Several phone calls were fruitless because nobody felt responsible. Only after I personally came again and insisted on a solution did I finally receive my invoice after about two hours of waiting.

Henry·Há 4 semanas

“Not give good and comfortable feeling even after such high tariff”

Only it was near to our conference. Don’t have capacity to full fill commitments. Breakfast not sufficient. Need to wait so long . In all too short of staff and amenities

Shallendra·Há 4 semanas