Hotel Park Victoria

My mother and I stayed at this hotel. We booked the day before arrival and explicitly asked for a room with two separate beds. At check‑in we were given a room with a double bed and a three‑tier bunk bed. That setup didn’t suit us; the lowest bunk was too narrow and uncomfortable. We asked to change rooms and get the two separate beds we originally requested. We were promised a transfer to another room with two separate beds the next day. We returned from the sea around 20:00. The door to the new room was open: one of our suitcases had been left on the threshold, preventing the door from closing, while the other was next to it. The lights were on and the bathroom had no soap. Moreover, the issue that prompted the room change remained unresolved: instead of the promised two separate beds, we found another single double bed, not separated. I went to the reception, calmly asking if the problem could be fixed. That’s where the most unpleasant part happened. The staff member at reception replied, essentially: “What can I do for you? The staff has already gone home. At this hour I can’t do anything for you.” The response itself was disappointing, but more so was the manner in which it was delivered. I felt treated as if I were asking for something extraordinary or beyond my rights, even though I wasn’t requesting a special favor.

Sergiu·Há 2 semanas

“Disappointing”

The balcony view is nice, but there’s no mini fridge or Wi‑Fi in the rooms. The beds are horrible. To use the pool you have to buy a swim cap, which feels gross.

Christian·Há 3 semanas

“Mai più”

Nothing good. Everything is indecent. We were assigned a room that didn’t match the one we paid for or the photo. The room was never cleaned, and there were no fresh towels. The bar fridge was missing (5 euros per day and also dirty). The pool water was green. A swim cap was mandatory but never used. Breakfast was miserable, only one type of croissant and a terrible tart. Dinner was disappointing; the first courses always had garlic‑burned sauce. The waiters were rude, hair in the food, breakfast plates still had food stuck on them, or you had to eat with wet plates. Hot water was almost always missing, and the first night there was no hot water at all. The location is very uncomfortable.

Salvatore·Há um mês

Cleanliness and quietness in the green area of the location are good. The only downside was a parking fee of 20 € for the car.

Stefanita·Há um mês

Pulizia inesistente ,ci hanno dato una camera vicino la piscina con una porta comunicante che si sentiva tutto quello che dicevano gli altri ospiti da evitare . Colazione da evitare caffè che non sono riuscito a bere Non parlavamo della piscina acqua verde loro dicono che è salata dal mare ma è sporca non puliscono o mai la piscina

Andrea·Há 2 meses