Hotel Indigo Jacksonville-Deerwood Park by IHG

My husband and I love Indigo; we’re from Georgia and every time we visit Jacksonville we stay there, it’s top tier, clean, the staff are friendly, and we love the lake view—highly recommend.

Miranda·Há um mês

“The breakfast service was terrible; food cold. The room was nicely appointed and clean.”

The hotel and its location were beautiful, and the room was excellent—very clean, well‑supplied, and the bathroom was modernized. Check‑in was a bit tricky: no clerk, only a bartender who greeted us and handed us a key, and she had a question about breakfast. When I booked, I asked if breakfast was included and was told it was, but in the room a front‑desk person said it wasn’t. I asked what the new room rate was since breakfast wasn’t included, which caused extra phone calls until the front desk called back and told us a voucher for breakfast was included. We got to breakfast around 7 AM; menus were on the table but I chose a simple buffet, which was a mistake. The eggs were barely warm and watery, the potatoes were cold and the bacon was pre‑cooked and crispy. No toast or bread. The coffee was self‑serve, hot and good. The croissant was fried! Mid‑way through breakfast a waitress gave us a bill, to which I replied with a breakfast coupon. Ten minutes later she returned and said “her boss said to bill us for breakfast.” I told her I’d given her a voucher for two breakfasts, so I wouldn’t accept the bill. About 9 AM we loaded our car and checked out. The girl at the reception desk asked if I wanted my bill; I said yes and she presented a zeroed bill because the amount had been charged to my credit card. On September 2 I received another bill from the hotel for $199 and change. I tried to call the hotel, but got an AI. I called again on September 3 to the number at the bottom of the bill and got another AI who, after some back‑and‑forth, transferred me to a third person who sent me back to the original number. At that point I called American Express and filed a dispute. Service was very disappointing.

Dan·Há 2 meses

“Very peaceful was never interrupted with do not disturb sign up”

The hotel was nice overall I paid extra for a lake view and didn’t have a lake view at all. The fact that the lake view wasn’t available from my room as I paid extra for that feature

Shontelle·Há 4 meses

“Overall, location and helpful staff made stay worth it”

The location was good and the staff were nice and accommodating, but the bathroom was unclean with hair on the shower walls and towels, the toilet seat was loose, the floor boards and walls weren’t well kept, the bed sheet didn’t fit over the bed, and housekeeping didn’t vacuum the floor during my stay.

Reginald·Há 5 meses

“Great”

Emilia at the front desk was great, but the cable system/channels were not easily negotiable.

Chris·Há 5 meses