“Decidimos cancelar la reserva porque de entrada la atención del personal fue pésima con una falta de interés por atender”
Nothing positive. Everything negative.
YamilethHá uma semana
Só um momento…
★★★★·Neiva·8.0
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ou é só digitar — “por volta do dia 20, três noites”
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Hotel Vesta Boutique in Neiva features family rooms with air-conditioning, private bathrooms, and free WiFi, including kitchenettes, spa baths, and modern amenities like TVs and work desks. The hotel boasts a rooftop pool, open-air bath, fitness centre, and free parking, as well as pet-friendliness and free toiletries. It's 3 km from Benito Salas Airport, offering excellent service and a convenient location.
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Como os hóspedes avaliam o hotel, aspecto a aspecto.
Nothing positive. Everything negative.
Yamileth·Há uma semana
The service is excellent, the people are very willing and friendly, and breakfast is delicious.
Sandra·Há uma semana
Good location. They don’t provide sheets on the beds, only a duvet.
Londoño·Há uma semana
The attention is great. No negative points.
Angela·Há uma semana
Nothing! Booking, you tricked me by giving this ugly place 4 stars, with bad service and fraud because I had to ask you to cancel the reservation when we actually had it. :( This is a 2‑star hotel, not 4. On arrival, we were almost not greeted with the reservation because the receptionist didn’t know how to use the system; we were left waiting after insisting, while the next day someone at the hotel could confirm the reservation. The parking entrance is very narrow, and even though we asked if we would be interrupted to move the car and were told no, we were interrupted at breakfast at 8 am to move the car. The facilities are old, walls are dirty, the bathroom has no hot water (they lied about that because they said yes). They gave us only one towel for two people, a tiny soap, and no shampoo. There is no fridge or minibar (how can Booking say a hotel without a minibar is 4 stars?). The room didn’t have a full wall and the corridor noise was only muffled by curtains. Breakfast was horrible, just eggs with bread and a juice or coffee that tasted bad. The service was average; they told us lies from the start and there was no friendliness. The receptionist was dishonest, claiming she had confirmed the booking on Booking, but what she actually did was accept payment and then mark the reservation as cancelled instead of confirming our arrival; when I complained, she changed the reservation to “confirmed.” This last act shows dishonesty toward Booking and the guest, because they wouldn’t give me Genius points and would avoid crediting Booking. Booking should review establishments more carefully because they give 4 stars to such a dreadful place without proper inspection, and we who trust Booking end up with a bad experience for a price that doesn’t match.
Natalia·Há 2 semanas