WoodSpring Suites Jacksonville I-295 East

“overall stay:lady was rude, one room was good, other room bad had to wait long time to get new room.”

My wife and I stayed on the top floor and enjoyed a good view, but the front desk lady was very rude, made jokes about our timing because of our baby, and gave us a third‑floor room that wasn’t even cleaned; I had to switch rooms and wait half a day for a clean one.

Walter·Há 2 semanas

“Bad”

The hotel was moldy and unclean.

Deirdre·Há 2 semanas

“You are not a valued Guest!”

Since Mr. Jackson left, the hotel has deteriorated: hot water in room 433 was unavailable because a pipe burst on the second floor in early September, leaving only lukewarm water; I abandoned the idea of getting hot water and checked out. New MG and Brenda ignored legitimate complaints. The first floor smells of mold, the elevator can be unreliable— I got stuck between floors, which was scary. I filed a claim. The hotel is inexpensive but has constant dog barking, fights, and police presence. Some staff like D, Latoya, Stanley, and the maids were friendly and helpful, but management needs to step up. I was also upset when Brenda screamed at me for reporting animal cruelty; that was unacceptable, and I hope she receives proper hospitality training.

Julia·Há 3 semanas

“It’s a great location but it needs updates as well as some air freshener and cleanliness”

The location is good and the price is cheap, but the room needs updates: no hot water, the shower was gross, the walls were in bad shape with visible patches that weren’t painted over. Housekeeping only comes biweekly, so I struggled with only two towels for the entire trip. I understand why they have laundry facilities, but the hotel had a strong odor until a lady mopped the outside floors from my room.

Melanie·Há 3 semanas

The place was clean and pretty nice, but I couldn’t get a room key and had to be let in every time I left.

Gwen·Há 3 semanas