I felt like this was a “ghost hotel” where guests often have to fend for themselves; as a 4‑star hotel, the service and overall operation disappointed me—reception closed at 21:00, the restaurant was shut, and breakfast was served instead of a standard Swedish buffet. The Wellness & Spa area was very modest with a small pool, sauna, and tiny cold jacuzzi, plus no air conditioning. On the bright side, the staff were very polite, helpful, and engaged, but the limited service left guests somewhat on their own. The price was definitely not commensurate with the standard and range of services.
ElżbietaHá um mês