DoubleTree by Hilton Akron Fairlawn

“We had a wonderful pleasant stay”

I was impressed by the stylish look of the hotel and the staff were very kind and respectful, and the location was great. However, the room didn’t live up to what I expected for the price I paid.

Clinton·Há um mês

“SubPar Standards”

The staff encountered were very friendly and listened to concerns we had during our stay. They truly were the only positive moment to the experience at this hotel. This hotel is dated. Upon entering the smell of heavy pool chlorine and carpet must hit me hard. We ended up having to change rooms as the first room had a leaking shower. I almost fell and busted my head on the toilet because water was pouring from under the shower door track onto the tile. Staff more than willingly switched us to another room. The 2nd room had barely enough working lighting in the bathroom to see. The mini fridge wasn't operational. And throughout the entire facility there was a lingering smell of musty carpet. The entire hotel needed a good scrubbing. Bathroom tiles had soap scum build up. Carpets and cloth furniture were visibly stained. Thick dust on furnishings that weren't surface top level. The outdoor pool was filthy. The outdoor area was cluttered with beer bottles and trash. I specifically booked this property for the outdoor amenities. They did not at all compare to the pictures provided. For the price per night here, the standards of cleanliness and property maintenance did not align

Stacey·Há 2 meses

The location was great, but it was so quiet.

Roy·Há 2 meses

“Disappointed”

It has a lounge/restaurant on site- outdoor pool. No room service as advertised - pool was dirty - toilet overflowed and it was not cleaned properly after nor were towels replaced. I asked for fresh towels to be brought to me and it took over 12 hours and I had to ask 3 more times. I told them I had mobility issues and would appreciate them being brought to me as soon as was convenient for them. The free breakfast was buffet only and no option to order from a menu as advertised. The buffet was poorly monitored until the weekend when a bridal party was there. Also - my room was supposed to have a tub - it did not and there were no options to switch and so i asked for a shower chair which arrived 6 hours later but before the towels. The smoking area was welcome but nobody cleaned the area. The same beer bottle that was there when I arrived was there when Ieft 5 days later

Angelina·Há 2 meses

“Took too long to accommodate my family after not having AC for 2 days”

The location and the size of my room were good, but there was no AC, the room was dirty, and the bedding was unclean.

Ieasha·Há 3 meses