“Overall, our stay at the hotel was good.”
We stayed nine nights and overall it was a very pleasant experience. The hotel’s location was excellent, the room was comfortable and well‑organized, the bed was cozy, the shower was good, and the reception staff were always eager to help with any request. The area offers several good restaurants, a supermarket, and convenient transport links to anywhere in the city. On the downside, we asked for daily room cleaning and tidying, and although it was approved, it only happened a few times; we mostly managed with just daily towel changes. The reception staff apologized profusely, explaining a problem with the cleaning company. To their credit, the receptionist—on his own initiative—waived the charges for all the breakfasts we had eaten when we checked out as a gesture of compensation.
Osnat·Há 4 semanas