“Vale la pena”
The location and design were really good, but the food was just average.
JimmyHá 4 meses
Só um momento…
★★★★★·Guatapé·8.2
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ou é só digitar — “por volta do dia 20, três noites”
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The Bethel Lozana Guatape hotel in Guatapé offers a 5-star experience with spa facilities, sun terrace, and lush garden. Guests enjoy free WiFi, restaurant, bar, private check-in and check-out services, and hot tub. The hotel features family rooms, business area, wellness packages, and paid shuttle services. International cuisine with vegetarian and vegan options is served in the family-friendly and romantic restaurant.
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Como os hóspedes avaliam o hotel, aspecto a aspecto.
The location and design were really good, but the food was just average.
Jimmy·Há 4 meses
Everything about the food was amazing, and I liked everything else too.
María·Há 4 meses
We had a terrible experience: the boat that was supposed to pick us up at 2:30 never arrived until after 3 pm, and the hotel didn’t tell us it was late even though we called. Dinner felt rushed; we got our main course about 10 minutes after the starter, which we had already half‑eaten, and the dessert arrived 10 minutes later, so we never finished the starter or the main. The kitchen closes at 8 pm, but we sat down before 7 pm and weren’t told that staff stop at exactly 8 pm. At 1 am we woke to the sound of a Maricuela (possum) rummaging in the bin in our room. We immediately called the number on the sign in the room to report the animal, but the phone wasn’t answered; we rang for two hours and the WhatsApp messages weren’t acknowledged until 12 pm the next day when we asked. I went to reception twice to get help because the animal was moving around, but there was no staff present, even though the hotel claims to have 24‑hour security, which clearly isn’t the case. Because of this, my partner and I didn’t sleep at all. We were the only guests in the hotel during our stay, so if staff had been available we could have changed rooms if the animal couldn’t be dealt with. It’s very concerning from a safety perspective—if there had been a medical emergency there was absolutely zero support from 1 am until 12 pm the next day. The next morning I followed up with the staff to see where the WhatsApp messages and calls had gone (seven calls/messages on WhatsApp), and at 11:58 am the hotel finally responded, apologizing and offering a late checkout and a 10 % discount on food and drinks. Check‑out is at 12 pm, so we were already checked out when the message was sent, just two minutes before the deadline. When I spoke to the on‑site staff, they said the manager had a phone during the night and didn’t see the messages. The staff weren’t forthcoming with apologies or solutions; it was uncomfortable. We were offered a 10 % discount but were still charged for drinks we didn’t have.
Jack·Há 4 meses
It’s a beautiful place 🥰😍, but the staff can be a bit serious.
Yurani·Há 4 meses
From customer service to the facilities, including the boat transfer, kayak, the peaceful setting, and especially the restaurant with excellent food, everything was great. The only downside was that when I tried to book, it took several days for a quick response to confirm payment because they were swamped with guests.
Daniel·Há 5 meses