“basic”
The location was fine, but the breakfast was limited and one morning both coffee towers were empty for the whole breakfast period.
FrankHá um mês
Só um momento…
★★★·Raleigh·8.9
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ou é só digitar: “por volta do dia 20, três noites”
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The Residence Inn Raleigh-Durham Airport/Brier Creek offers spacious family rooms with air-conditioning, kitchenettes, and free WiFi. Guests enjoy an indoor pool, fitness centre, and free bicycles. Located 4km from Raleigh-Durham International Airport, the hotel provides a free shuttle service, outdoor fireplace, and barbecue facilities. Free on-site parking and a minimarket are also available nearby Crabtree Valley Mall and Umstead State Park.
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Como os hóspedes avaliam o hotel, aspecto a aspecto.
The location was fine, but the breakfast was limited and one morning both coffee towers were empty for the whole breakfast period.
Frank·Há um mês
I liked everything about this property. It was very clean and quiet. It was nothing that I didn’t like
Topeka·Há um mês
I was told that about 15 cars were breaking into the property the night before; a strong smell of smoking lingered in the hallways; a guest’s friend tried to enter after the doors were locked; I looked for someone to help me and no one was there; the next morning when I tried to check out no one was at the front desk. Read other comment.
Tamara·Há um mês
I booked this hotel so my family could stay overnight after attending a show at Carter‑Finley, and overall, we really loved the room itself. The layout was fantastic. It was spacious, clean, and having a kitchen was a huge plus. Check‑in was also smooth and hassle‑free. The only thing we would have preferred was a room with a bathtub so my daughter could bathe more comfortably, but that wasn’t a dealbreaker at all. We still genuinely enjoyed the room and the property. What wasn’t disclosed during booking was that our room was a connecting room. The guests in the adjoining room had a baby who cried throughout the night, and because of the connecting door, the noise carried very easily. After getting back from the concert, we barely got any sleep. I’ve worked in hospitality as a General Manager for Aloft, so I understand that inconveniences happen and that hotel policies exist for a reason. I also chose not to complain about the neighbouring room because they were parents with a crying baby, and I’m sure they weren’t getting much rest themselves. I didn’t feel it was fair to make their situation into a complaint. Instead, the next morning I politely called the front desk and asked if they would consider extending our checkout by just one hour, from 11:00 a.m. to 12:00 p.m., so I could rest a little longer. I explained that I had attended a concert, my feet were sore, and I was struggling to pack everything up while managing my partner and toddler. It was simply a request, not an expectation, and I completely understood that the answer could be no. The way the request was handled became the most disappointing part of our stay. When the front desk answered the phone, she simply snapped, “Front desk,” with no greeting or courtesy. After I explained my request, she immediately responded, “That’s not part of the guidelines for our consideration just because you went to a concert,” in a very dismissive tone. She then said she would “ask management” and placed me on hold. About five seconds later, she returned with, “Yeah, no, can’t do that,” and hung up. Given how quickly she came back, it did not seem as though anyone had actually been consulted. We respected the decision and checked out by 11:00 a.m. The issue was never that our request was denied. Policies are policies, and I completely understand that. The issue was the unnecessary condescension and lack of basic hospitality in how it was communicated.
Celiana·Há 2 meses
The bed was comfortable and the bathroom was big and clean with a dressing area outside of the bathroom. There was an elevator near our room with parking around the back for easy unloading and loading. There was a breakfast there, but we arrived late and slept in a bit so we missed it. The lobby and grounds were clean and the back yard/patio was nice. When we checked in there was only one person and they could have used two, even though it was late, there were a few people waiting and things took a little longer than expected. Checkout was easy though. We usually get 2 queen beds and they were sold out. Couch and carpet could use a cleaning. J/S
Susan·Há 3 meses