★★★★★·Cancún·7.7
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ou é só digitar — “por volta do dia 20, três noites”
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The Majestic Mirage Costa Mujeres, All Suite Resort - All Inclusive in Cancún boasts direct beachfront access, with Mujeres Beach nearby. The resort features a year-round outdoor pool, lush gardens, and a terrace. Accommodations include air-conditioned rooms with private balconies, free WiFi, and modern amenities. A spa, fitness centre, waterpark, kids' club, and multiple dining options enhance the stay.
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Como os hóspedes avaliam o hotel, aspecto a aspecto.
The room was large and spacious, the lobby bar was always spotless, and the pools were calm and quiet, but on the first day the room wasn’t cleaned for some reason and we had to call the lobby to request it, and the minibar restock didn’t happen for two days.
Carolina·Há 3 semanas
The facilities, beach, and food were good, but the staff were discriminatory toward national travelers.
Astrid·Há um mês
The room, new hotel, and its facilities were fine, but the place feels almost exclusively for foreigners, leaving Mexicans out; the waiters argue over a dollar while we Mexicans tip more, they invade your personal space in the room without permission, breakfast options are limited, the food tastes bland, the staff do whatever they want with no supervision, and they refuse service unless you bring dollars—yet we’re in Mexico where pesos are used.
Susana·Há um mês
Swimming pool. Our stay at the Majestic Mirage Hotel in Cancun (Sept 20-23) was an absolute nightmare from start to finish. What was supposed to be a relaxing family vacation was ruined by gross hygiene issues, deceptive management practices, and a complete lack of understanding for guests with disabilities.The most upsetting moment happened at the resort's steakhouse. My son, who has autism, was publicly scolded by the staff over wearing Crocs and flatly denied entry. I explained four separate times to the staff that he has autism and needs these shoes. This resort is absolutely NOT disability-friendly, and seeing my child targeted and scolded by staff was heartbreaking.The room quality and cleanliness were a disaster:The Family Side Mix-Up: We paid for the family side, but upon arrival, they immediately tried to force us into the adult-only section because of my sons age. I was told to never book they can’t guarantee the room type only the hotel can! Disgusting Hygiene Failures: Housekeeping did not clean our room a single time during our stay without us requesting service. Even worse, our room had a completely broken sofa bed. When maintenance finally came to look at it, they uncovered old, dirty linens left on both the sofa bed and the trundle from previous guests. It was incredibly gross.Massive Delays: Because we had to fight for hours just to get the bed looked at, we lost hours of sleep on our first night. Room service also took over two hours just to deliver a single order.The management and butler service are entirely dishonest and uncoordinated:The Spa Lie: After all the room issues, the Guest Service Manager personally came out and offered me a complimentary spa certificate as an apology. When I went to claim it, the butler aggressively refused to honor it, claimed it "wasn't an offer," and told me I had to stay at the resort five times to get a spa perk
Sharonda·Há um mês
The hotel is new, and the rooms are very large and spacious. For a 5‑star property the cleanliness was a little off; the bedding that was changed was dirty, so we had to ask for fresh sheets. Every room has a butler you can message, and they’re helpful when they’re on shift. The food was generally good, with plenty of options and easy reservations – the sushi bar was our favorite. Breakfast was excellent, and the buffet outshone the à‑la‑carte. Value for money is great; compared to other 5‑star hotels it might be slightly lacking, but this place is considerably cheaper. The beach is great, and there are activities all day that are fun and engaging. The adults‑only section is separated from the family areas, and the spa is excellent.
Amardeep·Há um mês