Terra Hotel

“Много добър”

The room was clean and warm. They left a small stove, which we used because it was cold. The bathroom was also clean with all necessary supplies. The spa was warm, the pool water had a normal temperature, the jacuzzi was warm and very pleasant. Both saunas worked, and the steam bath became my favorite. Reception offered to reserve breakfast if we wanted. The only downside was that the restaurant was cold in the morning and the lobby bar wasn’t operating, a small drawback.

Калинка·Há uma semana

“Perfect”

Everything was perfect: rooms and toilets were clean, the temperature was just right, and the spa was excellent. The place was quiet and the staff were wonderful.

Cveta·Há um mês

“Доста под средното ниво.”

We found the stay calm and quiet. Parking was on the street, but we used a paid underground lot for 7€. They gave us a contact for the electric charger. The rooms were relatively clean and the pool was clean. The outside photos and the view did not match reality. The hotel base was old, with empty, spacious and empty sectors. Dinner and breakfast had only 3/4 options, not worth it. The coffee at the bar and in the restaurant was tragic. The jacuzzi was handmade. The steam room broke down and you had to wait about 40 minutes for it to work. We arrived at 13:00 and were assigned a room at 15:00 because the policy was that way. The room had been cleaned, but it still smelled a bit stale, which definitely wasn't new in that apartment. There are coffee capsules in the room that cost 1.30€. The apartment costs 120€ for two.

Aleksandar·Há um mês

“Несъответствие между обявените удобства и реално наличните такива”

We’ve been coming to this hotel for three years because of the great view. We were really disappointed by the unprofessional management. We chose the hotel because of the restaurant advertised on Booking, but upon arrival we found out it would not operate any day during our 5‑day stay due to low guest numbers. We weren’t notified beforehand. If we’d known at booking, we’d have chosen another hotel. Advertising a service that isn’t actually offered is unfair. It was a serious inconvenience for us because the lobby bar didn’t work and there was nowhere to get coffee. It left a bad impression of the stay.

Vlada·Há um mês

We didn't get to see much of the hotel because we arrived late and left early. When we got there in the evening, the key card was missing and the receptionist had to make a few calls; she eventually offered us a double room without a balcony, even though we had booked an apartment with one. She then swapped us for another double that did have a balcony. The night was noisy, with drunken guests talking loudly and we could hear their chatter well into the late hours.

Yoan·Há um mês