“Disappointing stay for an outrageous price (700/night). Not what is advertised!”
Even though the price was high, there was no breakfast, and the only bright spot was the location; I would have expected a refund because the hotel’s portrayal doesn’t match reality. The cost of $700/night feels excessive for what’s offered. The virtual check‑in is problematic—since I have a foreign Apple account, the key app can’t be downloaded, so you have to call a number and wait for someone to hand you a physical key. There’s no breakfast on site, and the cleanliness falls far below standards: the rug is filthy, the duvet cover has a spot of blood, and the filters are uncleaned. The bathroom water smells disgusting. Most of all, we paid for a petite queen room, but the bed was only a full at best, definitely not a queen, and the room was so small that an open luggage couldn’t fit on the floor without risking safety. It was a very disappointing experience, and a refund seems warranted because the promised amenities weren’t delivered. Minor details add to the picture: the room had no bathroom, the shampoo bottle was empty (they don’t seem to check them), the AC unit blows directly into your face, and the mattress, pillows, and linens are not up to the price (better to buy Ikea items).
AntonellaHá 2 meses