“Hotel lindo e funcionários mal treinados para atender bem o cliente”
The place is beautiful and well‑located. We had a problem with the bed… pay attention to the reservation details… we requested a double bed, but they gave us two single mattresses joined by a blanket. When I lay down with my spouse, we hit the gap between the mattresses, which was very uncomfortable. We informed the staff, but they barely cared, as if it was our fault for not choosing a special reservation. Even though it was a tough day with power issues, their indifference was not justified. We slept poorly. The experience was bad. The TV was also not working; it was due to a power outage, but nobody checked to confirm that.
AndreaHá 2 dias