Holiday Inn Express Dallas Frisco NW Toyota Stdm

“Definitely will be back”

The service was amazing, everything was clean and ran smoothly. I have no complaints, just wish I could stay longer.

Oland·Há um mês

“Very clean, nice beds, safe quiet location. Just plan on eating breakfast somewhere else.”

Everything was very clean, and the location was very quiet. The air conditioner in the room was quite loud, and half of the lights didn’t work. The free breakfast in the lobby was pretty bad; the eggs and bacon were both burned and raw in places—you had to dig around for edible bits. I didn’t expect a gourmet free breakfast, but the food was pretty horrible. The badly worn vinyl seats in the dining area hinted at what to expect from the food. The coffee was decent for a machine, though.

Rob·Há um mês

“Amazing experience!”

I absolutely loved this place—breakfast was amazing with a wide variety of choices, the room stayed spotless and was cleaned every day, the thermostat worked perfectly, and the heated pool was a hit with my kids.

Alex·Há um mês

The beds were very comfortable, and the night clerk on Monday, August 3, treated us with courtesy, kindness, and respect, which was great; however, the morning desk clerk on August 4, 2026, seemed annoyed whenever we asked for anything, had a bad attitude, was nasty and hateful toward my party that stayed the night before, and no hospitality was offered by this clerk.

Donny·Há 2 meses

“Worst Management I ever seen”

I was disappointed with the customer service. I accidentally left my personalized YETI Rambler at the hotel, and the staff confirmed they had found it. I offered to pay for everything, including a prepaid shipping label, and only asked if they could place it in a small box so UPS/FedEx could pick it up. Unfortunately, the manager said they would not do it because they didn’t want to take the time. It was frustrating to see such little willingness to help a guest with a simple request. I expected much better customer service. I was disappointed with the customer service. I accidentally left my personalized YETI Rambler at the hotel, and the staff confirmed they had found it. I offered to pay for everything, including a prepaid shipping label, and only asked if they could place it in a small box so UPS/FedEx could pick it up. Unfortunately, the manager said they would not do it because they didn’t want to take the time. It was frustrating to see such little willingness to help a guest with a simple request. I expected much better customer service

Augusto·Há 2 meses