Herods Herzliya

מעולה

Guy·Há 3 semanas

The pool had no heat. I ordered food at the bar, it took 25 minutes and the order was wrong.

Harry·Há 3 semanas

Arriving, we instantly sensed that the value didn’t match the price. We asked to swap breakfast for dinner, but were told it wasn’t possible because of the holiday. The dinner price we were quoted was 450 ₪ per person, yet at the hotel we were asked to pay 480 ₪. Even after paying cash, the checkout staff demanded a second payment, claiming the system hadn’t recorded ours, which felt very unpleasant for a guest who had already settled. The suite itself disappointed us: the balcony rail was broken and the shower had no hot water. What hurt most was the overall service. We ordered a delivery to the hotel; it arrived but never reached us and vanished. When we asked the staff what happened, we received no satisfactory answer, nor was any evidence from the cameras presented. The check‑out time was also confusing: a fellow guest in a similar suite was offered late checkout, while we were charged 250 ₪ for the same option. The booking listed a 16:00 checkout, but the hotel asked us to leave at 14:00. Overall, the focus on payments and extra fees seemed to outweigh the actual guest experience. I expected a different level of service, maintenance and hospitality for the price we paid, so I won’t return or recommend this hotel.

Tom·Há 3 semanas

“Este hotel e respetivo grupo, nunca mais”

O hotel e muito bom . Bem localizado . Bom serviço O preço e Muito caro . Mais caro do que em Nova Iorque. Agora aqui começam os problemas graves. Fizemos o check out e pedimos para guardar as duas malas que eu e minha mulher levámos. Guardam as malas as 10 horas e dissemos que tinhamos que sair as 12 30. Assim fizemo as 12,30 fomos á recepçao e pedimos as malas. A segurança toda poderosa manda dizer que só entrega as malas as 13 30. Com uma conversa de escarnio e sorriso de gozo disse que nao dava as malas . Segundo as pessoas da recepcao a segurança costumava ter comportamentos muito estranhos, ate parecia louca Acábamos por perder o transfer e depois de 2 horas de discussáo a propria diretora teve de ir buscar as malas . Exigimos o pagamento de um tax para o aeroporto. Depois de muitos argumentos e debaixo da nossa ameaça de chamar a nossa familia Israelita a diretora chamou ela mesmo o taxi e acompanhou nos ate ao carro . Obrigado Nao ficou por aqui . A recepcao nao quis passar a fatura porque tinhamos pago pelo booking Ok . Quando cheguei a Portugal informei a Booking do sucedido e eles pediram ao hotel que passase a fatura. Nunca o fizeram , mas eu nao desisti. Enviei 12 mensagens e e mails, e ao fim de 40 dias consegui a fatura. Etty muito obrigado pelas respostas, embora a emissao da fatura era responsbilidade do front desk . Este hotel nunca mais

Anselmo·Há 3 semanas

The room had a nice view and the breakfast was great, but the pool was cramped, sunless and too cold. We never received any information about the facilities, no briefing on services, and it was impossible to reach the spa.

Andrea·Há 3 semanas