“Décevant à la vue du parcours effectué d’Est en ouest”
Santa Fe’s population and the proximity to restaurants, a supermarket, a service station, and the Maria y Chon coffee plantation were positives. However, the stay was disappointing given the price. The room was clearly dated: the décor was outdated, the equipment was worn, and the overall ambience felt old. For the rate, we expected at least some modernity and upkeep. Additionally, housekeeping didn’t clean unless we left a sign, which was surprising since we were the only guests. The “included” breakfast consisted only of a hot drink, nothing else, which is too minimal to be considered a real service. Another unpleasant point was the manager’s comment about the towel colour, noting shampoo dye stains that actually wash off easily—an unwelcome observation. We were in low season, making the contrast with other hotels in the same price range, which offer far more quality and service, even more glaring. It feels like the focus is purely on profit at the expense of the guest experience, and the value for money is lacking. I do not recommend this place.
Maryline·Há um mês