The only bright side of our stay was the residents on the lower floor, who really helped us get in touch with the owner and find a solution for the keys and house access. We’re very grateful for their kindness and help! Unfortunately, our experience was very bad. We tried to contact the owner by email and phone calls with no result. When we finally managed to get a response, she told us she was out of the country and didn’t know how Booking had confirmed our reservation. The house was freezing because the air conditioning wasn’t working, so we were cold all night. There was no extra blanket or bedding, and the water heater didn’t heat the water adequately. Basic amenities we consider obvious were missing, and communication with the owner was extremely difficult. Overall, the experience was disappointing and we would not choose this place again.
LuciaHá 2 semanas