The property’s location is very nice, surrounded by trees with a beautiful view of the dam, and some villas offer an immersive jungle experience, but our overall stay did not meet expectations. Unfortunately, our experience did not meet the expected standards of the property. The breakfast was very disappointing; the food was served cold and the quality was poor. Additionally, the staff appeared over‑pressured and did not seem properly trained, even showing reluctance to serve despite our payment. Regarding the accommodations, we booked four deluxe apartments. In one apartment, the air conditioning was not functioning and we had to manage without it. Furthermore, the condition of some bed sheets was very poor, requiring us to call staff to have them addressed. I hope this feedback is useful for improving the service at this property.
NiviaHá 5 meses