Menua by Horizon Hotels, Yerevan

“Все очень понравилось”

The rooms were spacious and the price was good, and the hotel is within walking distance of the city center. The downside is that there are no cafés right next to the hotel, and the hotel itself doesn't serve breakfast; however, another hotel of the same chain nearby does offer breakfast.

Nadezhda·Há um mês

The hotel was very clean, very polite, and the reception was very friendly. Thank you very much.

Sokratous·Há um mês

“相当糟糕”

When I arrived around noon on the first day, the front desk told me I couldn’t check in until 2 pm unless I paid an extra 3000 AMD, which I did because I was exhausted and didn’t speak the language. Later that afternoon I asked to extend my stay; they said it was possible but quoted a higher rate than on the booking site, so after haggling I secured a large room for 33 000 AMD. Around evening I went out for delivery and the receptionist asked if I wanted to extend again; using Google Translate I said yes if the price was lower, and they added another night for 30 000 AMD. The next day at about 12 pm while I was shopping, a woman called from the hotel and babbled incomprehensibly; I kept saying “wait,” but she wouldn’t let me speak and just repeated “come, come” five times before hanging up. I rushed back, was told I had to change rooms and wait until 2 pm to re‑enter, and after a heated back‑and‑forth I finally moved into a new room. On the third day the same demand to switch rooms came up, and I reluctantly complied. Because the location was decent and I didn’t want more hassle, I extended for two more nights, ending up in yet another new room and staying peacefully for those two days. The night before checkout, after I had successfully booked a room on the booking site, the hotel called again and a woman, again refusing to let me speak, insisted I come down; apparently the online rate was too low for them. I decided to leave the next day. In total I changed rooms four times in a week; on checkout the receptionist grabbed a half‑drunk coffee cup and tried to charge me $50, which I found absurd. The first three rooms were all different types, and none of the cleaning staff ever warned me about the no‑smoking rule, yet at checkout a staff member personally fetched an ashtray and asked why I had one, clearly trying to extract money. Her attitude was extremely hostile, so I urge fellow travelers to avoid this hotel and compare options carefully.

Qianyu·Há 2 meses

The place was comfortable and very well located

Julia·Há 2 meses

“Een comfortabel en zorgeloos verblij”

I was very satisfied with my stay. The hotel was clean, the staff friendly and helpful, and the rooms comfortable. I would definitely stay here again. Nothing was wrong; everything was fine.

Ruzanna·Há 3 meses