DoubleTree by Hilton York

“Uncomfortable, disappointing, cold environment, no communication from the hotel about refurb disruption and departure di”

Bed was comfortable. The room wasn’t what we expected, and the heating was broken because of a supposed refurbishment; a small plug‑in radiator was offered but the room stayed uncomfortably cold. After we complained, a second radiator was supplied. The bar restaurant had an odd smell that was off‑putting and that area was also chilly. No room upgrade was offered because the hotel was fully booked. Then at checkout we couldn’t leave the car park because the road was closed for a marathon we hadn’t been told about, which was annoying since I had time constraints.

Andrea·Há 4 semanas

“Nice location for exploring York, but a bit tired.”

The hotel’s spot was perfect for wandering the city walls and hopping on the hop‑on‑hop‑off bus, and breakfast was tasty with a good variety. The bedding quality was nice too. We stayed in a rather gloomy annexe room at the back, part of an old converted stable block, so we avoided long noisy corridors but still heard laundry carts, the hotel bottle bank, cars and delivery vans in the tiny car park right outside the door. Soundproofing between floors was poor, especially from the bathroom above, and some furnishings looked a bit shabby; the shaver point in our bathroom (78) didn’t work. We reported it on the first day and maintenance promised to look at it, but it wasn’t fixed. The price was nearly twice that of our next hotel in Newcastle, yet the quality didn’t match.

Barry·Há um mês

Room was very nice. Breakfast excellent. Found the temperature a bit cool in room

Roberta·Há um mês

“Good location.”

Good location. Room was rather cool for sitting in and couldn't figure out how to increase the temperature

S·Há um mês

The place was well‑located and the staff were friendly, but I was disappointed by a few areas that need updating, such as a window in the bar area that leaks when it rains.

Andrea·Há um mês