“Very relaxed but efficient and personable.”
Staff
HaroldHá 5 meses
Só um momento…
★★★·West Coker·6.2
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ou é só digitar — “por volta do dia 20, três noites”
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1 double bed · Para 2
The double room offers one bed for two guests and includes a wardrobe and an electric kettle. A private bathroom provides a shower, a hairdryer and complimentary toiletries.
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The Masons Arms in Montacute offers 65 km proximity to Exeter International Airport and convenient access to nearby attractions like Golden Cap, Sherborne Old Castle, and Dinosaurland Fossil Museum. Comfortable rooms feature private bathrooms, TVs, electric kettles, and work desks. A continental or full English/Irish breakfast is served daily, providing a welcoming start to the day in a picturesque Somerset setting.
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Como os hóspedes avaliam o hotel, aspecto a aspecto.
Staff
Harold·Há 5 meses
Good morning. Are you aware that the current account holder for Mason's arms no longer has any control over the site? So when you book , the payment and booking details go straight to the person who no longer controls the site. When we arrived at the site, we were not expected. We believed we had paid, but we had not paid the site. The payment had gone to the previous owner/tenant, who is still the account holder on Booking .com. Looking at the reviews. Now, this has happened several times, and in fact, it happened when we were there as a German couple; we're in the same situation as we were. As we were having a family gathering at the Masons Arms. The site was graceful enough not to charge us for our rooms. We covered the cost of meals and drinks, but I do feel that our payment to or to the current account holder has been taken fraudulently, and we will please request a refund. If you need any more details, please do not hesitate to contact me. Many Thanks Roger Scott. Good morning. Are you aware that the current account holder for Mason's arms no longer has any control over the site? So when you book , the payment and booking details go straight to the person who no longer controls the site. When we arrived at the site, we were not expected. We believed we had paid, but we had not paid the site. The payment had gone to the previous owner/tenant, who is still the account holder on Booking .com. Looking at the reviews. Now, this has happened several times, and in fact, it happened when we were there as a German couple; we're in the same situation as we were. As we were having a family gathering at the Masons Arms. The site was graceful enough not to charge us for our rooms. We covered the cost of meals and drinks, but I do feel that our payment to or to the current account holder has been taken fraudulently, and we will please request a refund. If you need any more details, please do not hesitate to contact me. Many Thanks Roger Scott
Roger·Há 5 meses
The attitude of the staff. It was a complete mess. Pub has changed owners and payment had gone to old owners. Most rooms in process of refurbishment 7 at night 250 .miles from home and no booking! Staff went out of their way to help and found me a room that was 95% ready. They hadn't been paid so no criticism of them but no tea/coffee facilities no TV no breakfast not happy!
Jeffrey·Há 6 meses
I was really looking forward to a pint at the on-site pub, but unfortunately, it was closed. To make matters worse, I didn't get a refund for the stay, which was a major disappointment. To add insult to injury, the booking platform I used hasn't even bothered to reply to my emails about the issue.
Richard·Há 9 meses
We managed to get a full refund after a frustrating series of phone calls, but it was a real hassle. The location wasn't even open for accommodation, and we had to scramble to find a new place to stay on the day of our travel. The website clearly stated that they weren't offering accommodation due to a change in business, but we were still able to book through the platform.
Robyn·Há 10 meses