The staff deserve credit, but the hotel seriously fails basic hygiene standards. We booked because of its high rating, great reviews, and beautiful photos, yet the reality was very disappointing. The room matched the pictures and offered a beautiful view of the pyramids, but the hygiene was absolutely unacceptable: stained bedsheets, hair everywhere, a dirty bathroom, and a jacuzzi in terrible condition with duct tape covering a broken part. We even found hair in the food. We were promised parking, but had to leave our car on the street. The staff were friendly, polite, and genuinely tried to fix every problem, but new issues kept appearing. Don’t be fooled by the photos and high rating.
MelnikHá 4 dias