“Very bad experience”
I’ve visited Maroma Suites many times and usually liked the hotel and its staff, but this time my experience was very disappointing because of Mr. Mahesh. Before booking, I called to confirm room availability; the person I spoke with said a room was free. After a minute, I called again and Mr. Mahesh answered, speaking very rudely and insisting no room was available. I told him I’d just spoken to someone else who confirmed availability, but he kept being rude. I was already upset, so I booked the room and went to the hotel. When I arrived, I met Mr. Mahesh in person, and his behavior remained rude and unprofessional. We were given Room 103, where the AC wasn’t working properly, and there was a lot of noise from doors opening and closing, making it hard to sleep. I’ve always had a good impression of Maroma Suites and its staff, but this particular visit was very disappointing. I hope management addresses this so guests are treated with respect and receive a comfortable room.
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