The Ritz-Carlton Bali

The hotel was solid and the staff were incredibly friendly, but the room felt a bit dated for the price paid.

Alexander·Há uma semana

Breakfast was huge and satisfying, though the pool was crowded with kids.

Patrick·Há 2 semanas

“I am writing to express my disappointment with management’s decision to bluntly refuse our request for one additional n”

I’m writing to share my frustration with the Ritz‑Carlton Bali’s refusal to let us stay an extra night, citing strict policy. We arrived at 14:00 and still waited until 17:30 for a room. The one we got was dirty, old, smelled of mould, and had bees on the balcony. This ruined the start of our holiday and forced us to spend precious time fixing problems that should have been sorted beforehand. Our itinerary was thrown off, and we were left feeling let down by a response that seemed driven only by policy, not by the circumstances or our experience. We were offered an upgrade and spa treatments, but we explained that an additional night would have been far more valuable, especially since we were heading to Vietnam soon. The spa slot offered didn’t work for us, and we had already had two treatments, so it didn’t compensate for the loss. The main disappointment was that the decision was made without any meaningful consideration of how it affected our trip. Policies should guide service, not block reasonable solutions when things go wrong.

Babazile·Há 2 semanas

“Will definitely come back !”

Almost everything !!. The only thing is that we’ve been using the cart gong places to places at the hotel but we didn’t know that we had to pay for it. They didn’t tell us! I think it’ll be better to always let your clients know about it

Sarah·Há 3 semanas

Everything was perfect, from the staff’s kindness to their genuine care.

Aïda·Há 3 semanas