Delta Hotels by Marriott Quebec

“Correct sans plus et à éviter dans le futur”

The location was good. The mattress was very worn and soft, the internet was deficient, and the TV took 15 minutes to connect to the satellite network.

Jacques·Há 2 semanas

“Short and central”

The location was fine. The bathroom was clean and the beds were comfortable. The windows were dirty, the hallways were very dirty and old, there were no amenities in the rooms, and the pool wasn’t warmed despite the promotion.

Leonida·Há 2 semanas

“le prix correspond à un Marriott et c'est tout”

It has nothing to do with Marriott hotels.

René·Há 3 semanas

The Wi‑Fi didn’t work on my iPad, which was annoying.

David·Há 3 semanas

I stayed on the 8th floor in a room that felt damp and old; for the price it wasn’t worth it at all – I’d have paid $300 more to stay in the older building and avoid all the hassle. I booked through and ran into a lot of issues: I was transferred several times, each person I spoke to gave conflicting instructions – both with the booking site and the hotel directly. I had paid on the site and Delta said they hadn’t received anything. I was told I’d have to pay twice the total cost of my original stay (then later they assured me they’d sort it out and that wasn’t true). The front desk mistakenly charged us multiple security deposits and didn’t tell us; we only noticed when we saw the charges on our cards – not a huge deal, I’ll give them that. However, the hotel later re‑charged the entire stay (already paid with proof and a note on the file) to the card of the friend who was accompanying me, several months later. It took five calls before someone decided to refund us. They said it was a mistake, but it was impossible to give us the full amount back, and then they said it was because we hadn’t paid during our stay. They quietly refunded us after the five calls. No clarity and it was impossible to ensure the notes were properly filed and everything was in order.

Charlène·Há 4 semanas