★★★·Seoul·4.6
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ou é só digitar — “por volta do dia 20, três noites”
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Hotel TAO in Seoul offers modern 3‑star rooms with free Wi‑Fi, air‑conditioning, private bathrooms, work desks, TVs, refrigerators, and electric kettles. Guests enjoy a lift, 24‑hour front desk, full‑day security, luggage storage, hairdryers, bathrobes, and complimentary toiletries. Located 15 km from Gimpo Airport in Eunpyeong‑gu, it is near the Seoul Museum of Art and History.
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Como os hóspedes avaliam o hotel, aspecto a aspecto.
Nothing good. The reception was filthy, they shouted and spoke rudely to us, saying check‑in was at 10 pm instead of calmly explaining it, and they were unprofessional. I would not recommend it! The place is dirty, the staff is rude and unprofessional, and there is no customer care. I don’t understand why they put someone who doesn’t speak a word of English at the front desk—it makes no sense. Stay away.
Dina·Há 5 meses
Nothing. I wasn’t allowed into the hotel and was left on the street. They didn’t give me a room and just left me outside at night.
Anselya·Há um ano
Nothing. The staff were terrible.
Phruetthipong·Há 2 anos
The only decent thing was that there were plenty of restaurants nearby. On the day of the reservation, I was suddenly told there was no room. They told me that out of the two double rooms I’d booked, one was unavailable and they would replace it with a different deluxe room, but they insisted I cancel one room through Booking. Instead, they said if I paid on site they could change me to another room, but they wouldn’t tell Booking and asked me to cancel. Because of the abrupt notice, I was confused and complied. The agent then said the hotel had double‑booked us and that the cancellation was due to our mistake. It was frustrating that they blamed us for their own error. I was so angry that the group called the hotel, and they told us to come in. When we arrived, they gave us one of the two rooms, saying the other was still being cleaned and would be ready in 30 minutes, so we had to wait for the second key. They apologized only when we brought up the issue, and I suspect they wouldn’t have if we hadn’t mentioned it. After settling in, we ate late and tried to get the key, but Booking had cancelled one room and said we could get a refund on a weekday card. They then asked for a cash payment, but when I handed over the card they requested a bank transfer. I was already upset, so I stepped away for a moment, and eventually the group did the transfer. I’m not sure if I’ll get a refund because I never received a cancellation notice from Booking. I don’t understand the difference between the double room we booked and the deluxe room they offered—it seemed like just a name change. The room’s condition was sloppy; they only cleaned the visible areas and left dust in corners, so I noticed dust when I looked closely. The other room was cleaned and the bedding was fresh, but I couldn’t see why dust was still present. I might have over‑reacted. I left a lost item at a scheduled spot in the morning, called to report it, and they asked me to text the room and item details. I waited an hour for a reply, then texted again, and only then did they call. They said I could only pick it up in person; since I live in Seoul and have no friends nearby, I asked if it could be shipped, and they said they would consider it after I sent an address. The service, comfort, cleanliness, and value were all disappointing. The only redeeming factor was that the place was close to a bus stop and a few places on my itinerary. I hope no one else experiences this chaos. If you’re in a hurry to book a room, avoid this place. The low rating has a reason.
니나노·Há 2 anos