“Poor cleanliness and disappointing customer service of the owner, but great location & lovely staff”
The hotel’s central location was a big plus, and the staff, especially the bar ladies, were lovely. What bothered me was the lack of cleanliness and the owner’s unwillingness to cooperate. Towels were tiny; we couldn’t reasonably use the same small towel for three days after a beach trip unless we paid extra for another. Housekeeping was a nightmare: the first day the room was cleaned properly, the next day only toilet paper was replaced and sheets were roughly straightened, and the following day nothing was cleaned at all. We had left a green sign before 1 pm each day asking for cleaning. When we spoke to the owner, he casually said the cleaner was sick that day, handed us some toilet paper and larger towels—raising the question of whether larger towels are available at all, depending on the hotel’s schedule. When I asked if he could arrange cleaning, he simply said no and showed no willingness to help. This is unacceptable; paying guests should not have to stay in an uncleaned room for two consecutive days, especially for a three‑star hotel that should meet a reasonable standard of housekeeping and customer service.
Antonio·Há 2 semanas