Everything was spotless
The breakfast was truly delicious and varied
The hotel's location is also ideal for both tourism and work
The service at this hotel was truly exceptional
Destilado pela Parley das 100 avaliações verificadas mais recentes de 507
35 m² · 1 king bed · Suíte
The Superior King Suite offers exceptional comfort, a spacious layout, and stunning city and mountain views. It features a separate bedroom, living room, soundproof walls, flat-screen TV, and a pool with a view, complete with complimentary chocolate.
Camas 9.1/10 · mencionadas por 110 hóspedes
35 m² · 2 Single Beds
This Superior Suite with 2 Single Beds has a mountain view, city view, and landmark view. The room features a private bathroom with a shower, hairdryer, free toiletries, toilet paper, and towels. The suite is equipped with a tea/coffee maker, dining table, seating area, desk, wardrobe or closet, flat-screen TV with cable and satellite channels, and a radio, as well as a sofa and a safety deposit box. It also offers soundproofing, wake-up service, and free WiFi.
Camas 9.4/10 · mencionadas por 120 hóspedes
35 m² · Para 2 pessoas
25 m² · Para 2 pessoas
25 m² · Para 2 pessoas
25 m² · Para 2 pessoas
25 m² · 1 king bed
This Superior King Room features a spacious layout, excellent bed comfort, and soundproof design. Amenities include free Wi-Fi, a private bathroom with bathtub, and a coffee machine. Standout features include a city view and access to a sauna.
Camas 9.1/10 · mencionadas por 110 hóspedes
35 m² · 1 king bed · Suíte
The Deluxe King Suite offers exceptional comfort, a spacious layout, and city views. It features a king bed, private bathroom with bathtub and sauna, minibar, free Wifi, and amenities like a coffee maker and iPod dock.
Camas 9.1/10 · mencionadas por 110 hóspedes
25 m² · 2 twin beds
The Superior Queen Room at Mercure Alameda Quito offers exceptional comfort, spacious layout, and highly rated amenities, including free Wi-Fi, a private bathroom with bathtub, and a city view. Standout features include soundproof walls and a coffee machine.
Camas 9.1/10 · mencionadas por 110 hóspedes
“Good location, clean but no air con.”
Location, room size, bed comfort, hot water. No air conditioning and no safe way to open windows from the first floor.
“I had a terrible experience the room was unacceptable the room service was horrible the food was bad and they refuse to”
The location was good, but when I arrived after a long day of traveling, Fabian helped me check in for two nights. The first thing I did in my room was take a shower, but when I came out I found stained towels, so I used a clean one instead. I then went to bed, only to notice dust and a blonde hair on the nightstand, so I checked the sheets and pillows and found more hairs. I immediately called the front desk and Fabian apologized, sent housekeeping to clean, and offered to move me to another room, but I had already unpacked and was too tired. Room service was even worse: they answered the phone twice, and when I called Fabian the third time he transferred me, but again there was no answer. I called him again and he said he would personally request them to call me. They eventually placed my order and it arrived quickly, but the food was horrible: the vegetables were undercooked, the potatoes were old and soggy with no flavor, and the bread was hard and looked like leftovers from breakfast. In the morning I wanted to leave the hotel and stay elsewhere, and when I explained my experience to the manager she asked if I had taken pictures of everything I was saying. Then she asked me to cancel my reservation on Booking to process a refund for the night I wasn’t going to be there, and I did; now Booking says they refuse to refund the money for the unused night.
“Travelling”
The pool and rooms were lovely, the staff were helpful, and the restaurant food was very good, but a staff member entered our room while we were still in bed long before check‑out, and the bathroom was tiny even though the room was large.
The staff were excellent, but the shower water was lukewarm.
Las instalaciones están renovadas.
“Good location, clean but no air con.”
Location, room size, bed comfort, hot water. No air conditioning and no safe way to open windows from the first floor.
The staff were excellent, but the shower water was lukewarm.
“I had a terrible experience the room was unacceptable the room service was horrible the food was bad and they refuse to”
The location was good, but when I arrived after a long day of traveling, Fabian helped me check in for two nights. The first thing I did in my room was take a shower, but when I came out I found stained towels, so I used a clean one instead. I then went to bed, only to notice dust and a blonde hair on the nightstand, so I checked the sheets and pillows and found more hairs. I immediately called the front desk and Fabian apologized, sent housekeeping to clean, and offered to move me to another room, but I had already unpacked and was too tired. Room service was even worse: they answered the phone twice, and when I called Fabian the third time he transferred me, but again there was no answer. I called him again and he said he would personally request them to call me. They eventually placed my order and it arrived quickly, but the food was horrible: the vegetables were undercooked, the potatoes were old and soggy with no flavor, and the bread was hard and looked like leftovers from breakfast. In the morning I wanted to leave the hotel and stay elsewhere, and when I explained my experience to the manager she asked if I had taken pictures of everything I was saying. Then she asked me to cancel my reservation on Booking to process a refund for the night I wasn’t going to be there, and I did; now Booking says they refuse to refund the money for the unused night.
Las instalaciones están renovadas.
“Travelling”
The pool and rooms were lovely, the staff were helpful, and the restaurant food was very good, but a staff member entered our room while we were still in bed long before check‑out, and the bathroom was tiny even though the room was large.
