ibis Perth

The hotel’s central location near the CBD and train station is great. The room was ordinary, the bed was extremely hard, the pillows were thin and firm, and the AC/heat unit made a wind‑tunnel sound when on; the fridge was equally noisy. The lift broke and got stuck on the 7th floor, forcing us to use the staff lift. I probably won’t stay here again.

Grant·Há 2 semanas

The breakfast was good and the spot was great. The room itself was fine and the staff greeted us well, but several problems ruined the trip. We were a group of five and booked two double‑bed rooms that didn’t suit our family. The hotel gave us an extra room on a different floor even though we asked for rooms close together, which was a big worry because we were traveling with an elderly sister‑in‑law who doesn’t speak English and needed nearby support. After we left, we realized some items were missing. I called on Sunday and Monday, was told someone would return my call, but never heard back. I called again on Tuesday and only later got an email saying nothing was found. The lack of communication was very disappointing. On Monday I had to call nine times before someone answered at the bar, and the person who picked up struggled with my limited English and had to transfer me. Overall, the room and initial service were okay, but the poor communication, difficulty reaching the hotel, and mishandling of our lost‑item request were unacceptable. I expected a much higher level of service and follow‑up.

Tony·Há 2 semanas

The bed was super comfy, but the room felt very small.

Addison·Há 2 semanas

“Service generally great, cleanliness questionable to the point I am done with Ibis. Rooms tired”

The staff were great and Ibis should be so proud. In particular the beautiful young girl serving breakfast was one of the most incredible staff I have ever met. She really should be looked at for a Management role within Ibis, I was stunned by her committed and service. Reception staff were also so welcome and wonderful. I spilt coffee on my bed after tripping on my shoe (My fault. I lodged a room service clean with reception around 10.30 am. When I returned to my room later that day the service had not been provided. I went down to reception and they told me that they received a message from housekeeping around the completion of their shift that I had left on my door handle, the sign that I didn’t want my room cleaned. I hadn’t given the sign a second thought as I believed that reporting the mishap to reception would override the sign. At the very least I believe I should have been contacted to confirm I needed a clean. Reception offered me a set of sheets to make the bed up myself, I thought this was a bit poor. I did asked reception if I could move to a different room which they quickly actioned, only to go to my new room to find the toilet seat lid up and urine on the seat and floor. I then lost total faith in housekeeping. Reception quickly provided me a different room but to be honest I spent the rest of my stay questioning the true cleanliness of my room. The last full day of my stay I had my room attended to but returned to no clean coffee mugs, I would have thought this would be part of the service. I believe that Ibis should be more careful about allergies at breakfast, I have a nut allergy and the beautiful staff went to extensive measures to ensure I was kept safe. May I recommend signage and single use butter, Vegemite and peanut butter etc as well as keeping your current set up, upon finishing my toast my lips became tingly and I spent the rest of the day in the bathroom with a very upset tummy. I suspect a customer had dipped the peanut butter knife into the butter. Please do not take this part as a complaint, it is simply feedback to keep allergic customers safe and protect Ibis. In no way do I blame any staff for customers, things happen

Karen·Há 2 semanas

“Very central, good bed and shower and good breakfast.”

The setting was fine. There was no room service, and when I asked about it the staff said it had already been marked as completed. Also, there was only one chair for two people.

Glynis·Há 2 semanas