Fontainebleau Las Vegas, MICHELIN Key Award Hotel

Great food. Far from other hotels.

Gay·Há 2 semanas

Very clean hotel. Nothing. I’ve been to Vegas a few times, so we liked that it wasn’t in the middle of the buzz.

Fiona·Há 3 semanas

“Exceptionally amazing place”

Fontainebleau Las Vegas blew all my hotel expectations out of the water. I’ve been to Vegas many times and stayed in several hotels, but this one tops them all, even the icing. I just wish I could have stayed longer than a day. This is now my new favorite hotel when I visit Las Vegas. Staff, rooms, dining, shopping, entertainment – all amazing. A beautifully relaxing experience. It’s a MUST‑STAY for anyone who hasn’t been. The only thing I didn’t like about Fontainebleau was that I couldn’t extend my stay. No worries, I’ll definitely return.

Tanya·Há 3 semanas

“Overall good.”

Great location. Great facilities. The common areas were far too cold, making it extremely uncomfortable.

Gino·Há 3 semanas

“Disappointed”

Extremely Disappointing Experience – $1,000 Missing From Our Room We specifically chose Fontainebleau because of its luxury reputation and significantly higher prices, expecting a high level of security, professionalism, and service. Unfortunately, my personal experience was extremely disappointing. During our stay, we discovered that a total of $1,000 in cash was missing from our personal bags and wallets. Based on how the money had been stored, we believe someone had gone through our personal belongings to remove it. Beyond the financial loss, what upset me most was the feeling that our privacy had been violated in a place where we expected to feel completely safe. We immediately reported the incident to hotel management and explained that a housekeeping employee had finished cleaning our room approximately 30 minutes before we discovered the missing money. From my perspective, the response was far from what I would expect from a luxury hotel. We were informed that the employee had been questioned briefly and that the matter was under investigation. We were also told that access to hallway security camera footage was unavailable. Despite the seriousness of the situation, I personally felt that there was a lack of urgency, transparency, and meaningful communication. We were repeatedly assured that the hotel would investigate the incident and get back to us with updates. However, we are still waiting to receive any meaningful response or explanation. So far, we have received no satisfactory answers, resolution, or reimbursement. What disappointed me most was not only the loss of $1,000, an amount that represents a significant amount of hard work for me, but also the way the situation was handled. I sincerely hope that the hotel conducts a thorough investigation, takes appropriate action if any wrongdoing is established, and finally provides us with the answers and updates we were promised

Lee·Há 3 semanas