I can’t say anything about the quality of the stay because I didn’t sleep there at all. For some reason there was a double booking at two inns for the night. I raised the issue with the accommodation and complained that something had gone wrong, hoping to resolve it myself, but the inn was unwilling to cancel. I was left with two rooms for a night that was double‑priced because of the double booking. I also received a brief, curt refusal of my cancellation. After an initial willingness to help, they stopped responding to my emails, failed to send the promised email to solve my problem, and ultimately the accommodation received the money without providing any service. Clearly the focus was on money rather than customer satisfaction; otherwise a decent solution could have been found. The customer service completely failed, as I had emailed weeks before asking if something was wrong with the booking, but received no reply.
ClaudiaHá um mês