“Asking for CVV number, nosy hotel personnel, disapointing.”
The hotel personnel asked for the credit card CVV number, claiming they don't trust us because we don't give our CVV to update our card. The CVV is personal and not meant to be shared. They know that to reach their hotel on the island a boat is required. They first asked for a deposit before you can ride the boat from their hotel using a mobile cash transfer, which not every foreign visitor knows, and the island has very poor wifi, so you can't be online. It would be better to say this week in advance, not the day before going to the island, because not everyone is familiar with the mobile app GCash unless you have a local who can teach a foreigner. This should be informed right before booking the hotel. We were given a choice to use a private boat in the area, but these are small fishing boats with no lifeguard registration. The waves were big that day with a small boat, our baggage, a senior citizen, a baby, and us, plus the two boatmen—it was very dangerous to cross the open sea, so we did not push through for our safety. The hotel personnel are also nosy and unprofessional. They chat with the other hotel where we stayed, and the worker in Costa Aguada told them we had not yet paid their hotel, which is none of that hotel's business. All payments are guaranteed by our card, which they also want to take our CVV number. We are long‑time clients of them and have never encountered anything like this. It was a total waste of our time and ruined our vacation, which was supposed to be the last hotel we booked on Guimaras Island, and we were very disappointed!
Johan·Há um ano