The location was really great, loved being close to everything
The room was huge and had everything you could want
The pool was a hit with my kids
The room was really clean and nice
Destilado pela Parley das 100 avaliações verificadas mais recentes de 370
The room was huge and had everything you could want
— é assim que os hóspedes descrevem os quartos
142 m² · 2 king beds, 1 queen bed and 2 sofa beds · Para 10 pessoas · Suíte
This Three-Bedroom Suite with Mountain View features a balcony and mountain view, and includes a private kitchen and barbecue. The suite has a spa bath, heating, and air conditioning for climate control. It is equipped with entertainment facilities such as a flat-screen TV, Blu-ray player, and cable channels, as well as a sofa bed and seating area. The suite sleeps 10 guests and has interconnected room(s) available, with upper floors accessible by elevator.
Camas 8/10 · mencionadas por 92 hóspedes
77 m² · 1 king bed, 1 queen bed and 1 sofa bed · Para 6 pessoas · Suíte
This Two-Bedroom Suite with Mountain View features a fully equipped kitchen, a gas fireplace, two bathrooms, and a balcony where you can enjoy a barbecue using the provided grill.
Camas 8/10 · mencionadas por 92 hóspedes
65 m² · 1 king bed and 1 sofa bed · Para 4 pessoas · Suíte
This suite features a fully equipped kitchen, a cozy gas fireplace, and a balcony that includes a barbecue grill, showcasing a picturesque mountain view.
Camas 8/10 · mencionadas por 92 hóspedes
77 m² · Para 6 pessoas
A private balcony equipped with BBQ facilities and a kitchen are included in the Two‑Bedroom Suite. The suite contains an extra‑large double bed, a large double bed and a sofa bed, accommodating up to six guests. Two bathrooms serve the sleeping areas, and a fireplace adds additional comfort.
“Brilliant stay, some adjustment could be made from feedback, hope it helps :)”
The apartment was a good size, spotless, and the location was great, plus the staff were friendly. However, the little notes about extra charges for things like stains on towels, borrowed bathrobes, an un‑started dishwasher, or missing towels in the bath felt a bit aggressive and made us feel like we had to tread on eggshells. That kind of approach is fine at a hostel, but not for a hotel at the price we paid. We joked about it between ourselves and made sure to leave the apartment pristine, but it was still uncomfortable. I’d recommend revising that policy; the random notes around the room look unprofessional and unwelcoming.
The apartment was furnished, comfortable, and clean; we had a great and pleasant stay. Two of the three elevators were broken.
“Disappointing Stay and Unhelpful Management Response. Here are photos of the mold.”
We stayed at this property during a family trip to Canmore that included my 88-year-old mother. Unfortunately, our experience was disappointing. On the morning after our first night, we started the dishwasher before leaving for the day. When we returned late that evening, it had not run at all despite our attempts to restart it. We later discovered mold and mildew throughout the rubber seal of the washing machine, making us uncomfortable using it for our clothing. These issues were discovered late in the evening before our departure the next morning. We reported them to the front desk immediately after discovering them. While staff offered to send someone to the room, it was already late at night and my elderly mother had gone to bed, so we declined service at that time. What disappointed us most was management's response afterward. Rather than acknowledging that guests reasonably expect appliances and bathroom facilities to be clean and functional upon arrival, management focused on the fact that the issues were not reported earlier. Their position was that, had they been notified sooner, they could have fixed the problems. While that may be true, we did not discover these issues until later in our stay because we do not typically inspect appliances or test them immediately upon check-in. We requested a partial refund because the dishwasher and washing machine were amenities that influenced our choice of accommodation and were not usable during our stay. The request was denied. Instead, we were offered a 25% discount on a future stay of two nights or more, which provides little value for out-of-town guests who may never return to Canmore. To be fair, management did respond to our emails and acknowledged that the washing machine condition had been missed during inspection. However, we were disappointed by both the condition of the unit and the handling of our concerns afterward. Based on our experience, we would not choose to stay here again
“Good base for exploring Canmore”
The location was good and the apartment was well equipped, but only one of the three elevators worked, so we had to do a long walk with luggage from the car park to our unit.
We were able to check in early, and the beds in the rooms were comfortable. The sofa bed was uncomfortable, and the underground garage had narrow parking spots.
“Brilliant stay, some adjustment could be made from feedback, hope it helps :)”
The apartment was a good size, spotless, and the location was great, plus the staff were friendly. However, the little notes about extra charges for things like stains on towels, borrowed bathrobes, an un‑started dishwasher, or missing towels in the bath felt a bit aggressive and made us feel like we had to tread on eggshells. That kind of approach is fine at a hostel, but not for a hotel at the price we paid. We joked about it between ourselves and made sure to leave the apartment pristine, but it was still uncomfortable. I’d recommend revising that policy; the random notes around the room look unprofessional and unwelcoming.
“Good base for exploring Canmore”
The location was good and the apartment was well equipped, but only one of the three elevators worked, so we had to do a long walk with luggage from the car park to our unit.
The apartment was furnished, comfortable, and clean; we had a great and pleasant stay. Two of the three elevators were broken.
We were able to check in early, and the beds in the rooms were comfortable. The sofa bed was uncomfortable, and the underground garage had narrow parking spots.
“Disappointing Stay and Unhelpful Management Response. Here are photos of the mold.”
We stayed at this property during a family trip to Canmore that included my 88-year-old mother. Unfortunately, our experience was disappointing. On the morning after our first night, we started the dishwasher before leaving for the day. When we returned late that evening, it had not run at all despite our attempts to restart it. We later discovered mold and mildew throughout the rubber seal of the washing machine, making us uncomfortable using it for our clothing. These issues were discovered late in the evening before our departure the next morning. We reported them to the front desk immediately after discovering them. While staff offered to send someone to the room, it was already late at night and my elderly mother had gone to bed, so we declined service at that time. What disappointed us most was management's response afterward. Rather than acknowledging that guests reasonably expect appliances and bathroom facilities to be clean and functional upon arrival, management focused on the fact that the issues were not reported earlier. Their position was that, had they been notified sooner, they could have fixed the problems. While that may be true, we did not discover these issues until later in our stay because we do not typically inspect appliances or test them immediately upon check-in. We requested a partial refund because the dishwasher and washing machine were amenities that influenced our choice of accommodation and were not usable during our stay. The request was denied. Instead, we were offered a 25% discount on a future stay of two nights or more, which provides little value for out-of-town guests who may never return to Canmore. To be fair, management did respond to our emails and acknowledged that the washing machine condition had been missed during inspection. However, we were disappointed by both the condition of the unit and the handling of our concerns afterward. Based on our experience, we would not choose to stay here again
