Marsa Malaz Kempinski, The Pearl

The service was abysmal: I waited 45 minutes for my car, and the trolley boy took just as long. I had to haul all my stuff down myself, which was completely unacceptable and disappointing.

Abdulla·Há 4 dias

Everything was great.

Suzan·Há uma semana

“Extremely disappointing experience – would not recommend Kempinski”

I was left feeling utterly disappointed with my stay at Kempinski. What should have been a calm, relaxing experience turned into a stressful ordeal, especially with my 4‑month‑old baby. The room I was assigned had strong paint fumes, which was intolerable with an infant, and the walls were so thin I could hear neighboring guests speaking. There was no sense of peace, privacy, or comfort. The staff showed no compassion or understanding; traveling with a 4‑month‑old is tough enough, and a Kempinski hotel should have shown at least some consideration. I’ve stayed at many Kempinski properties worldwide and trusted the brand, but this one shattered that trust. To make matters worse, I had booked a four‑night stay but had to leave early; instead of showing understanding, the hotel charged me for two nights instead of the one I expected to pay for. For a hotel that brands itself as luxury, the overall experience was far below expectations. Luxury isn’t just a name or price tag; it’s about guest comfort, basic standards, professionalism, and how you treat people when things go wrong. I left feeling extremely disappointed, unsupported, and unfairly treated. I would think twice before booking with them again. Avoid at all costs! You’ll hear your neighbors breathing! Cheap, poor quality hotel pretending to be luxury. I had to transfer back to the respected Raffles, who truly understand how to treat their guests.

Mahim·Há uma semana

“Be careful when ordering room service food.”

The property was good, but food flies were seen at my breakfast. Food hygiene was unacceptable.

Musab·Há uma semana

“والله من ارقى وافضل الاماكن جد انتو روعه”

كالعاده ممتاز جدا حتى البنات بالاستقبال والشباب متعاونين بشكل محترف من لطافه ولباقه جد الفندق ممتاز والمكان ممتاز والطاقم كلو ممتاز. ولاشي كل شي فوق الممتاز

Ameena·Há uma semana