Alpenblick

“Very nice place to stay. Would definitely recommend.”

The hotel had a great location and was well kept, and the breakfast buffet was excellent, especially since we could access it early because of our early train departure. The bar and outdoor seating area were very nice but weren’t really used—maybe it was the off‑season.

Patrick·Há 2 semanas

“Overall, would stay again, but am not sure what we would do differently as only the staff had control over these situati”

The hotel is a lovely, older property that’s very well maintained and sits in a good “middle” location in Zermatt. Our issue was the room’s location and the staff’s attitude when we asked about it. The housekeeping and most of the staff were very nice. However, there was significant miscommunication about the room “description” and the services available during our stay. We booked—and paid significantly extra for—a “Matterhorn view” room that had NO view of the mountain because a large pine tree (and, though not the hotel’s fault, construction/crane activity) blocked the view from what appeared to be only our room. We raised the “view” issue immediately upon check‑in and were told in a very stern and direct way that nothing could be done and that the room we were assigned was in fact a Matterhorn view room (which it absolutely was not). This, combined with our smoking neighbors (with almost no barrier between balconies), made our balcony virtually unusable. Also, when we checked in, we both heard the desk clerk explain the hotel amenities and NEITHER ONE OF US HEARD that breakfast was included in our stay, so for our 4‑day stay we did not know it was included. When we discovered we had missed breakfasts, the same desk clerk argued that he “told us” when we checked in. We understand the cultural differences between the U.S. and Switzerland, as we both worked for the same Swiss company for over a decade, so these issues were not a language barrier. Fortunately, our Matterhorn experience and the rest of our Zermatt stay were great, so we just chalked this one up as a bad circumstance.

Robert·Há 4 semanas

Everything was great, clean, and well kept. The balcony and views were nice, the breakfast was good enough and included in the price, and the mattress was comfortable. It is a 5‑10 minute walk to the main station. Nothing to complain about.

Joan·Há um mês

“Tolle Gastfreundschaft im heimeligen Hotel”

A cozy, traditional hotel in a quiet, good location. The staff were very friendly and helpful. Rooms were clean, had plenty of storage, and were equipped with all the comforts. The view of the Matterhorn was beautiful. The sunny balcony featured two comfortable chairs and a table. The breakfast was delicious with a wide selection.

Heidi·Há um mês

“Acogedor apartamento cerca del Matterhorn”

The apartment was very well equipped and welcoming, offering views of the river and the mountains. The location was good and the breakfast was very good. It was very complete.

Mari·Há um mês