Location. Check‑in was a nightmare: we were greeted by an employee who behaved extremely unprofessional, lacking friendliness, courtesy, or any concern for customer service. Check‑out was no better. We found another staff member standing at the entrance, barefoot, with his feet on the floor, scratching his toes right in the passageway and reception area for guests. Such conduct is completely inappropriate for a hotel that should prioritize presentation, hygiene, courtesy, and professionalism. Unfortunately, the first and last impressions we had of this place were deeply unpleasant.
MonicaHá uma semana