Hotel ZaZa Houston Memorial City

“Ok but will stay elsewhere next time.”

The room was very clean and comfortable, with plenty of towels and robes, and the Wi‑Fi worked well. The staff were great and friendly. Breakfast was okay, but on the two times I had it it was lukewarm; bacon, sausage, and eggs shouldn’t be difficult for a multi‑star hotel. The fish and chips were poor. There were no coffee and tea making facilities in the room, even though there is a station near the elevators if you want to wander there in your pajamas. I asked for early check‑in in advance of arrival. We got there around 12 (as previously advised) and it was clear they hadn’t even considered our request. I had to wait 1.5 hours to get into the room, after having to go back to reception to see what was happening, and there was an additional fee.

Adam·Há 4 meses

“Unprofessional front desk staff & Manager”

The lobby’s interior design was beautiful, yet the evening front desk staff needed a lot of training; they behaved extremely unprofessionally and treated us poorly, and the manager never stepped out to de‑escalate. I was asked to leave my bed at 1 a.m. to find a reservation I had confirmed that morning at the front desk, and instead of checking their records with internal staff they chose to harass us in the middle of the night, exchanging words with my partner even though we presented proof of the reservation and payment. I was disappointed and disgusted, and the experience left a very bad taste in my mouth.

Wambui·Há 4 meses

“Would NOT recommend”

The restaurant servers were very nice and friendly, but the night front desk staff were unprofessional and cold, showing no skill in handling guests.

Wambui·Há 4 meses

“Nice enjoyed the night.”

The environment was clean.

Sabrina·Há 4 meses

The room was fine, but customer service was lacking, there was an undisclosed credit‑card surcharge, valet service was poor, and there was no self‑parking.

Christopher·Há 5 meses