The Woodlands Resort

“Good water park, terrible restaurant service.”

I loved the water park; the kids (9 and 12) could be independent yet safe. The lobby was clean and smelled fantastic, and the s’mores station was fun and convenient. However, Harrison’s was a joke. The restaurant had us and several tables around us, not completely full but still doable. We waited an hour for our food while everyone else stared at each other, no communication. Finally a server asked what was going on and they said it would be 30 MORE minutes. We got up and left, as did many other customers. When you spend that much money on a hotel, you should be able to get fed.

Kimber·Há uma semana

There were golf and tennis on site, but the restaurants were not good and the rooms were not cleaned daily.

Thao·Há uma semana

“Beautiful room and comfortable beds.”

The facilities were great, but parking was a hassle.

Wanda·Há um mês

“Awesome stay”

The pool was a highlight, yet everything else was just okay.

Chris·Há um mês

“Disappointing.”

The breakfast was great, but arriving on Friday afternoon meant the front desk was jammed in line until at least 9:30 PM that night; the staff were kind and helpful even though clearly overwhelmed. We dined at the restaurant and set up at the bar, yet all staff seemed swamped and we were reluctant to request utensils or a second drink—fortunately a full carafe of iced water at the bar allowed us to fill our cocktail glasses ourselves. The AC seemed not fully functional, as it was not cool. The lazy river was nice and our son enjoyed it, but we only stayed a couple of hours because there were no chairs or pool towels available. We paid for two nights but left on Saturday afternoon since we live only about 20 minutes away, feeling it was too much effort to stay in such an overcrowded and understaffed property. This was our first visit, and we don’t plan to return.

Billy·Há um mês