“Very bad maintenance. They are not even responding properly, simply saying "we don't know about this”
Their reply to online bookings said “we don’t know about the app” and they simply sold the room to another guest at a higher price. We were left waiting outside with all confirmation emails, even bringing our baby, and at the last minute we had to look for another room. They didn’t provide a room even after the owner confirmed it in the booking app, and they sold it to someone else. We were helpless upon arrival. I had a very disappointing experience with this property. We booked the resort and had a confirmed reservation. A day before our stay, we called the owner to confirm our arrival time; she acknowledged the booking and mentioned extra rooms would be available if we arrived early. Yet the next day we were told they had never received any confirmation and the owner claimed we never called, despite our conversation. Even with our confirmation, the problem wasn’t resolved and we were left without a room. In peak season in Kutralam, finding another place was extremely difficult, and our family had to spend a lot of time and effort searching for alternative accommodation. Poor booking management – guests shouldn’t face this after a confirmed reservation. I hope the management improves its booking process so no other family has to go through the same experience.
PrajinHá 2 meses