GuestReady - Casa Conforto & Chiado

“Hébergement de qualité très bien placé. Un contact local pour des demandes et interactions rapides serait à privilégier.”

Localisation toute proche du centre. Chambres très confortables et bien équipées. Literie au top!. D'avoir automatiser les systèmes de réservation c bien mais. Beaucoup trop d'échanges par mail, WhatsApp, appli Booking,sms et appel téléphonique !! Trop c trop! J'avais réservé 3 chambres pour 2 nuits pour 6 personnes. Après avoir donné toutes les identités, vos systèmes ont envoyés des messages en mélangeant plusieurs noms. Système à revoir et surtout à simplifier!! Soyez plus clair et "highlighter" les infos importantes comme les moyens d'accès aux chambres. Tout cela était noyé dans une masse de propositions commerciales! Votre problème de wifi n'avais pas été réglé dans les 2 jours que nous avons passé chez vous

Victor·Há um mês

“Shit stains on towels, no running water, no electricity... gaslighting management”

We left quickly because there was no running water, no electricity, and the towels were soiled. After a seven‑hour journey to the island, the lights didn’t work and the taps produced nothing—no hot, no cold, no shower, no toilet. We hoped it was temporary, but it stayed off the next morning. We called the property early; they were extremely rude, hung up on my wife, never apologized for the lack of water or power, and offered nothing—no fix, no alternative, no gesture. I sent them a video of everything, and they never responded. That morning we booked another place, checked out, and forfeited the second night we’d paid for just to shower and charge our phones. The rest of the place was similar: flies everywhere—in the room, hallway, kitchen—plus dust, a curtain hanging off its pole, and fecal stains on the towels. Of the €151.33 for two nights, they refunded €52.03, keeping €40 as a compulsory cleaning fee for that room and those towels; we only got a third of what we paid back.

Adam·Há um mês

The place was clean and smelled good, but the stairs to the room were a problem.

Daniela·Há 2 meses

“MOLD in the room”

The place was spotlessly clean, especially the common areas, which were well kept. However, room 7 had visible mold on the wall and a strong, lingering mold smell that made the stay uncomfortable. This problem was only in room 7, not the whole property. After reporting it, the host replied only after a day and offered a refund for any nights we chose to skip, but no alternative room or practical fix. Better communication and a proactive response from the host could have improved the experience.

Margherita·Há 2 meses

I liked the location, but the access codes were a hassle.

Carlos·Há 2 meses