1 queen bed and 2 twin beds
Camas 6.9/10 · mencionadas por 211 hóspedes
“Horrível, para não repetir, péssimo”
The experience was quite disappointing. We paid for accommodation that advertised a kitchen and Wi‑Fi, but during our stay we had no access to those services. Additionally, for the first two days we had no light in the bathroom. Later we learned from the restaurant below the hostel that they already knew about the lack of light in the room, because the cleaning staff had informed them the day before. If the establishment already knew before we arrived, they should have taken steps to fix it or at least offered another room. After two days the bathroom light was finally repaired, but they installed a motion‑sensor light that turned off automatically in the morning. That’s an extremely impractical and uncomfortable solution, especially for a bathroom used by two women. We had never seen such a setup in accommodation. We tried several times to speak directly with a manager to resolve these issues, but we could never reach anyone in charge. The lack of communication and assistance made the whole experience even more frustrating. When you pay for accommodation with certain advertised services and equipment, you expect them to be available and in proper working condition. Unfortunately, our experience fell far below expectations. We already tried to contact the booking platform because we want a refund, since we paid for a service we didn’t receive, but to no avail.
The location was fine, yet the air‑conditioner stuck at 28°C, making it unbearably hot; they added a fan that barely cooled, and there was no mini‑bar to keep food and water chilled.
“Simpatia no atendimento à distância e boa relação qualidade/preço.”
The remote service was friendly and the value for money was solid.
“Bem localizado”
The spot was great, but getting in was a hassle.
The code sent was wrong, but they fixed it over the phone.
“Horrível, para não repetir, péssimo”
The experience was quite disappointing. We paid for accommodation that advertised a kitchen and Wi‑Fi, but during our stay we had no access to those services. Additionally, for the first two days we had no light in the bathroom. Later we learned from the restaurant below the hostel that they already knew about the lack of light in the room, because the cleaning staff had informed them the day before. If the establishment already knew before we arrived, they should have taken steps to fix it or at least offered another room. After two days the bathroom light was finally repaired, but they installed a motion‑sensor light that turned off automatically in the morning. That’s an extremely impractical and uncomfortable solution, especially for a bathroom used by two women. We had never seen such a setup in accommodation. We tried several times to speak directly with a manager to resolve these issues, but we could never reach anyone in charge. The lack of communication and assistance made the whole experience even more frustrating. When you pay for accommodation with certain advertised services and equipment, you expect them to be available and in proper working condition. Unfortunately, our experience fell far below expectations. We already tried to contact the booking platform because we want a refund, since we paid for a service we didn’t receive, but to no avail.
“Bem localizado”
The spot was great, but getting in was a hassle.
The location was fine, yet the air‑conditioner stuck at 28°C, making it unbearably hot; they added a fan that barely cooled, and there was no mini‑bar to keep food and water chilled.
The code sent was wrong, but they fixed it over the phone.
“Simpatia no atendimento à distância e boa relação qualidade/preço.”
The remote service was friendly and the value for money was solid.
