eXo Boutique Hotel Mannheim - by SuperFly Hotels

“Frustrierender Aufenthalt. Überteuerte Preise. Abgewohntes Zimmer.”

The service staff worked as well as they could. What was advertised was not delivered. The hotel claimed to be family‑run, yet there were a few flyers with phone numbers at the locked reception. The statements on the website did not match reality. The distance to the recommended parking lot was clearly farther than stated, which is bad for guests with a lot of luggage or mobility issues. The breakfast room was undersized; guests had to wait for a table to free up, the buffet was sometimes empty, and there were delays before rolls and side dishes were restocked. The coffee machine was undersized for the customer flow. The scrambled eggs were inedible. The staff fought hard to satisfy customers. The rooms were in a worn condition. Earplugs were provided because of noise pollution. No staff were on site. The front door stayed open all the time—security breach! The price for this is clearly too high. A complaint letter to management went unanswered: "Dear Sir or Madam, I am currently a guest at your hotel in Mannheim. There is definitely a reason for complaint. You advertise a family‑run hotel. On site it is actually a remotely run house. Unpersonal, anonymous. You must call a phone number for entry. The first number given does not work, the second goes to voicemail and only after a while is returned. You are told to remember PIN codes without any writing material. Excuse me, what do you think of that? The rooms are in a worn, heavily used condition. The lighting is presumably deliberately undersized so you cannot see well… A balcony window is broken. The furniture in general is in an unsightly condition. I spend about four months a year on business trips and can afford to compare, what you run here is, in the way it is advertised, unfair and definitely overpriced."

Jörn·Há 2 semanas

The central location and the staff were very nice. The coffee did not taste good. The terrace was totally rundown. The room was okay. The hair dryer is completely broken and outdated.

Sabrina·Há 2 semanas

“Das Hotel ist für tolerante und weltoffene Gäste absolut zu empfehlen!”

The hotel sits right in the heart of the multicultural pedestrian zone, with a tram stop just 50 m away. The room mixed modern accessories with a slightly dated design and was very space‑saving. The breakfast buffet was fine, plenty and tasty. The staff were very friendly and immediately tried to fix one point on our list of issues. They claimed that a drink and snack vending machine should be on the sun terrace, but it was missing; instead they pointed us toward the ALDI across the street.

Juergen·Há 3 semanas

“leider ein anonymes Haus, es fehlt eine Ansprechperson vor Ort”

The location and the overall room design, such as a large bathroom with a window, were good. The hotel was closed, the reception was unstaffed, and we only learned the code to check in and for the room after calling the emergency hotline—naturally after the usual waiting line. The light in our hallway was broken, so we had to use our phone flashlight to open the room lock. The plug in the sink was missing, which can be a problem for contact lenses. The advertised terrace was littered with food scraps, pizza boxes… which we didn’t notice in the dark at night, but the next morning a coffee on the terrace was prevented.

Anne·Há 3 semanas

“Vanskelig å finne og enda verre å få sjekket inn.”

Frokosten var bra. Håpløst å få sjekket inn! Det er veldig vanskelig å finne eXo hotell når telefonnummeret på bekreftelsen er feil og hotellet egentlig heter Luise. Resepsjonen var stengt og det tok oss nesten to timer å finne ut av parkering og riktig telefonnummer og en svarer som la på røret hvis det var for lang ventetid. Omsider kom vi igjennom på telefon og fikk en kode for å komme inn, og så en kode for å komme innpå rommet men så fikk vi ikke opplyst hvilket rom, og måtte ringe igjen, og da ble vi bedt om å ringe tilbake fire ganger til før vi igjen fikk kontakt med operatøren. Det var opplyst at hotellet hadde parkering, men den fant vi aldri i det parkeringshuset. På sengene lå det ørepropper, og det var det bruk for når trikken stopper utenfor ganske ofte og den begynte å gå i 5 tiden om morgenen. Det var et salig leven fra gata med lastebiler som leverte varer til alle døgnets tider, så beliggenheten var vi ikke heldig med

Erik·Há 3 semanas