Four Points by Sheraton Houston West

The location and parking were great, rooms were clean and comfortable, and breakfast was good, but staff lacked professionalism and attention to customers, rooms weren’t ready for check‑in, and the front desk wasn’t always attended.

Guy·Há um mês

“Bad”

The stay offered no positives; the shower hot water never worked and the toilet had urine on it.

Thomas·Há 3 meses

“Disappointing”

There were no positives; the breakfast was basic and poor, the bed was uncomfortable, staff were short, the room wasn’t cleaned on the second night, and fresh towels didn’t arrive until 10 am the next morning.

Eduardo·Há 4 meses

I told the manager that the shower leaked onto the grid, creating an annoying noise all night and preventing any sleep; maintenance promised to fix it, but two days later the leak and noise had worsened, and the chef had been fired so the restaurant had no food—definitely not what a well‑established chain should offer.

Shaun·Há 4 meses

“Bad”

I’ve stayed twice and each time the water and lights went out for an entire day after hours, there was no one at the front desk, and the same thing happened both times—no way I’ll go back.

Eugeni·Há 5 meses