SENSI Azores Nature and SPA

The stay was a solid 5 stars, thanks to the friendly and professional staff, spotless rooms, tasty meals, and especially Zé’s excellent cocktail service at the bar. Nothing to criticize.

Helder·Há um mês

The 5* accommodation was great; the staff were friendly and professional, always attentive when something was needed. The space was well kept and unique for relaxing. Nothing to point out.

Helder·Há um mês

“Great Location, but Far from a Five-Star Experience”

I was drawn to the property because of its stunning sea view and peaceful ambience, and the restaurant and massage were both great. However, the service fell far short of what a hotel of this caliber should offer: the pre‑booked airport transfer never arrived, and I wasn’t notified until I called the hotel myself. The room’s cleanliness was disappointing—the sofa cover was visibly dirty with a strong odor, and instead of a proper double mattress I found two separate mattresses jammed together. I booked the Villa, the hotel’s top room type, yet there was no welcome amenity, no complimentary water, and I was charged for it when I requested it. On my final day the room was not cleaned at all; I only received fresh towels, but the bed linen stayed unchanged. Breakfast service was sluggish, and there was no menu indicating which dishes were included. While the location and surroundings were lovely, the overall service and attention to detail were far below a five‑star standard.

Maria·Há um mês

“Zu empfehlen!! Das beste Hotel auf den Azoren”

The hotel was very beautiful, the bed was comfortable, and the breakfast was excellent.

Sarah·Há um mês

“Beautiful setting, amazing Subset”

The scenery was gorgeous and the sunset unforgettable; the staff and food were outstanding. The only downside was the absence of a gym.

Blaine·Há um mês