The rooms were clean and the staff were friendly. I was annoyed that I couldn't use the pool before check‑in, and that only a small bottle of shampoo was provided, which wasn’t enough for our four people.
KarinaHá uma semana
Só um momento…
★★★★·Mazatlã¡N, Mazatlán·9.0
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ou é só digitar — “por volta do dia 20, três noites”
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High Garden Grand Hotel in Mazatlán delivers a 4‑star stay with a panoramic pool, lush gardens, and a terrace overlooking the Pacific. Guests benefit from private check‑in/out, 24‑hour front desk, lift, bicycle parking, and express services. The family‑friendly restaurant offers diverse cuisines, while a bar provides evening relaxation. Located just 3 minutes from North Beach, the hotel offers easy access to local attractions and the airport.
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Como os hóspedes avaliam o hotel, aspecto a aspecto.
The rooms were clean and the staff were friendly. I was annoyed that I couldn't use the pool before check‑in, and that only a small bottle of shampoo was provided, which wasn’t enough for our four people.
Karina·Há uma semana
I really like the location; the place feels comfortable and I've stayed here for three years, recommending it to friends because it looks great. This time, I was disappointed that the pool was dirty and I couldn't enjoy it; the view was unclear and I couldn't see the bottom. I don't understand why the service quality has slipped, especially with construction noises starting early. I didn't know that losing the key card would cost $350.00, and the staff seemed overworked, lacking the friendliness I had appreciated before. I also didn't know the terrace was closed after 9 pm, even though the pool was also closed at that time; I had liked to sit on the terrace to look at the boardwalk, chat with my roommates, and have a drink. Overall, the service was bad this time; I hope things improve when I return, because I still like the hotel but the actions are what drive customers away, especially after I recommended it to friends who now had a bad experience.
Juan·Há uma semana
It’s in a great spot, close to everything. Nothing else—everything was fine.
Beatriz·Há 2 semanas
The location really appeals to me, the hotel looks good, service is solid, and the new restaurant opening in the hotel is great; most people are friendly. I never got to use the pool because it closes right when I arrive, so it would be nice if they extended the night hours. My room’s neighbor made a lot of noise sometimes, not all the time, and the air‑conditioning in the common areas has improved but still needs work; the internet is not very stable and disconnects randomly in rooms, though it’s steadier in the lobby.
Julio·Há 2 semanas
The place was clean. I was charged more for booking online.
Magda·Há 2 semanas