Osborne Hotel

bardzo dobre, serwowane, angielskie śniadanie

Wojciech·Há uma semana

All good—staff, breakfast, late bar.

Matthew·Há 2 semanas

The location, bedroom, and bathroom were nice, but the old converted house had squeaky floorboards, narrow stairs, and corridors, and it wasn’t the cheapest option.

Nicola·Há 2 semanas

“Amazing value and location”

The staff were friendly, the location was convenient—just a walk into Newcastle centre and a short stroll to Jesmond shops, bars, and restaurants. Breakfast was served by a waitress, with a vegetarian option available. My room was tidy, had all the essentials, and even a USB port. The value was fantastic, with only a minor issue: the shower tray had a bit of rust.

Katherine·Há 2 semanas

“I will not return to a hotel where guests are targeted and mistreated”

A nice property with excellent surroundings, close to shops and bars. The breakfast is excellent, offering great value for money. Though the property itself is great, my overall experience was negatively influenced by the front desk service. On the third day of my stay, I noticed my room had not been cleaned as requested. When I went to reception to kindly ask about it, I was told the cleaning time had passed. I explained that I had explicitly requested a cleaning that morning. Instead of a proper response, the receptionist accused me of not leaving my key at the desk when going out, claiming they thought I was still inside. When I suggested they could have simply knocked, she doubled down, stating that leaving the key is a legal requirement so they know who is in the building during a fire. If this is a strict rule, it should have been mentioned at check-in; regardless, it has nothing to do with housekeeping missing my room. I wouldn't have minded a simple mistake—I even brought my own rubbish downstairs myself—but the receptionist's attitude was unwelcoming and entirely shift-blamed me. To make matters worse, as I was walking out to go to the supermarket, she demanded, 'You are leaving the hotel now, your key?' I felt singled out and wondered if she treats all guests this poorly or just me. When I mentioned this to another staff member, she made a joke saying, 'They may just not like you,' before adding that they would make sure the room was cleaned today. I don’t think it is appropriate to make such jokes; it is neither professional nor funny. I want to make it clear that the following day, the housekeeper did a thorough clean of my room. However, I felt quite uncomfortable with the way the receptionist hostility toward me. A rather poor experience

Xiaotong·Há 2 semanas